Cancellation Policy
At NINA NICHOLSON BEAUTY, we deeply value your custom and loyalty and strive to provide you with the best service possible. To ensure we can accommodate all of our valued clients and manage our schedule effectively; we have implemented the following Cancellation and No-Show Policies:
Cancellations & Rescheduling
A minimum of 48 hours’ notice is required to cancel or reschedule your appointment.
Less than 48 hours’ notice – 50% of the full treatment cost will be charged
Same-day cancellation – up to 100% of the treatment cost may be charged
No show – 100% of the treatment cost will be charged
Any booking deposit paid will be deducted from the cancellation charge.
These policies are in place to protect appointment availability and ensure fairness to other clients waiting for bookings.
Late Arrivals
Please arrive on time. Late arrival may result in reduced treatment time to avoid impacting the next client. Full treatment fees still apply.
Arrivals over 15 minutes late may need to be rescheduled and the deposit may be lost.
Impact on Small Businesses
We understand that sometimes, unforeseen circumstances arise. However, late cancellations and no-shows significantly impact small businesses like ours. We are often unable to fill appointments at such short notice, which affects our ability to serve other clients and maintain our business operations efficiently.
Medical Disclosure
You must disclose all relevant medical conditions, medications, allergies, pregnancy or health changes prior to treatment.
Failure to provide accurate information may result in treatment refusal and loss of deposit.
Patch Testing
Where required, patch tests must be completed within the advised timeframe. Failure to attend may result in cancellation and loss of deposit.
SPMU Appointments
SPMU treatments include a recommended top-up within the advised timeframe (usually 6–8 weeks). Appointments booked outside this period will be charged at the appropriate refresh rate.
Annual colour boosts are recommended to maintain results and are charged separately.
Missed SPMU top-up appointments without sufficient notice will require rebooking at the applicable rate.
Children & Guests
To maintain a calm and professional environment, please attend appointments alone unless agreed in advance.
Payments
Payments are processed securely via Timely. Full payment is due at your appointment unless agreed otherwise.
Nina Nicholson Beauty reserves the right to refuse or discontinue treatment where policies are not respected or contraindications are present.
Payment of Fees: Any fees incurred due to late cancellations or no-shows must be paid before another appointment can be booked or honoured (if one is already booked).
Acknowledgement and Appreciation
Thank you for respecting our time and policies. These standards allow us to continue delivering high-quality, personalised treatments in a relaxed and professional environment.
Warm regards,